Learn More About the History of the United States Postal Service

Get familiar with the History of the United States Postal Service On July 26, 1775, individuals from the Second Continental Congress, meeting in Philadelphia, concurred . . . that a Postmaster General be delegated for the United States, who will hold his office at Philadelphia, and will be permitted a pay of 1,000 dollars for each annum . . . . That basic articulation flagged the introduction of the Post Office Department, the forerunner of the United States Postal Service and the second most established office or organization of the present United States of America. Provincial TimesIn early frontier times, reporters relied upon companions, vendors, and Native Americans to convey messages between the settlements. Be that as it may, most correspondence ran between the settlers and England, their motherland. It was largelyto handle this mail, in 1639, the principal official notification of a postal help in the states showed up. The General Court of Massachusetts assigned Richard Fairbanks bar in Boston as the official storehouse of mail brought from or sent abroad, in accordance with the training in England and different countries to utilize cafés and bars as mail drops. Neighborhood specialists worked post courses inside the provinces. At that point, in 1673, Governor Francis Lovelace of New York set up a month to month post between New York and Boston. The administration was of brief span, yet the post riders trail got known as the Old Boston Post Road, some portion of todays U.S. Highway 1. William Penn built up Pennsylvanias first mail station in 1683. In the South, private dispatchers, typically slaves, associated the immense manors; a hoard head of tobacco was the punishment for neglecting to transfer mail to the following estate. Focal postal association went to the provinces simply after 1691 when Thomas Neale got a 21-year award from the British Crown for a North American postal help. Neale never visited America. Rather, he delegated Governor Andrew Hamilton of New Jersey as his Deputy Postmaster General. Neales establishment cost him just 80 pennies per year yet was no deal; he passed on vigorously under water, in 1699, in the wake of relegating his inclinations in America to Andrew Hamilton and another Englishman, R. West. In 1707, the British Government purchased the rights toward the North American postal help from West and the widow of Andrew Hamilton. It at that point named John Hamilton, Andrews child, as Deputy Postmaster General of America. He served until 1721 when he was prevailing by John Lloyd of Charleston, South Carolina. In 1730, Alexander Spotswood, a previous lieutenant legislative leader of Virginia, became Deputy Postmaster General for America. His most remarkable accomplishment likely was the arrangement of Benjamin Franklin as postmaster of Philadelphia in 1737. Franklin was just 31 years of age at that point, the battling printer and distributer of The Pennsylvania Gazette. Later he would get one of the most well known men of his age. Two different Virginians succeeded Spotswood: Head Lynch in 1739 and Elliot Benger in 1743. When Benger passed on in 1753, Franklin and William Hunter, postmaster of Williamsburg, Virginia, were selected by the Crown as Joint Postmasters General for the states. Tracker kicked the bucket in 1761, and John Foxcroft of New York succeeded him, serving until the flare-up of the Revolution. During his time as a Joint Postmaster General for the Crown, Franklin affected numerous significant and enduring enhancements in the frontier posts. He quickly started to revamp the administration, setting out on a long visit to review post workplaces in the North and others as far south as Virginia. New reviews were made, achievements were set on head streets, and new and shorter courses spread out. Just because, post riders conveyed mail around evening time among Philadelphia and New York, with the movement time abbreviated by at any rate half. In 1760, Franklin announced an overflow to the British Postmaster General , a first for the postal help in North America. At the point when Franklin left office, post streets worked from Maine to Florida and from New York to Canada, and mail between the settlements and the motherland worked on a customary calendar, with posted occasions. Moreover, to manage post workplaces and review accounts, the situation of assessor was made in 1772; this is viewed as the forerunner of todays Postal Inspection Service. By 1774, notwithstanding, the homesteaders saw the regal mail station with doubt. Franklin was excused by the Crown for activities thoughtful to the reason for the states. Not long after, William Goddard, a printer and paper distributer (whose father had been postmaster of New London, Connecticut, under Franklin) set up a Constitutional Post for between provincial mail administration. States subsidized it by membership, and net incomes were to be utilized to improve the postal help instead of to be taken care of to the endorsers. By 1775, when the Continental Congress met at Philadelphia, Goddards provincial post was thriving, and 30 post workplaces worked between Portsmouth, New Hampshire, and Williamsburg. Mainland Congress After the Boston revolts in September 1774, the provinces started to isolate from the homeland. A Continental Congress was sorted out at Philadelphia in May 1775 to set up a free government. One of the principal inquiries before the agents was the manner by which to pass on and convey the mail. Benjamin Franklin, recently came back from England, was selected director of a Committee of Investigation to build up a postal framework. The report of the Committee, accommodating the arrangement of a postmaster general for the 13 American states, was considered by the Continental Congress on July 25 and 26. On July 26, 1775, Franklin was delegated Postmaster General, the principal selected under the Continental Congress; the foundation of the association that turned into the United States Postal Service almost two centuries later follows back to this date. Richard Bache, Franklins child in-law, was named Comptroller, and William Goddard was delegated Surveyor. Franklin served until November 7, 1776. Americas present Postal Service plummets in a whole line from the framework he arranged and put in activity, and history legitimately concurs him significant credit for building up the premise of the postal assistance that has performed radiantly for the American individuals. Article IX of the Articles of Confederation, sanctioned in 1781, gave Congress The sole and elite right and force . . . building up and directing post workplaces starting with one State then onto the next . . . also, demanding such postage on papers going through equivalent to might be essential to settle the costs of the said office . . . . The initial three Postmasters GeneralBenjamin Franklin, Richard Bache, and Ebenezer Hazardwere named by, and answered to, Congress. Postal laws and guidelines were changed and systematized in the Ordinance of October 18, 1782. The Post Office Department Following the appropriation of the Constitution in May 1789, the Act of September 22, 1789 (1 Stat. 70), briefly settled a mail station and made the Office of the Postmaster General. On September 26, 1789, George Washington selected Samuel Osgood of Massachusetts as the principal Postmaster General under the Constitution. Around then there were 75 post workplaces and around 2,000 miles of post streets, despite the fact that as late as 1780 the postal staff comprised uniquely of a Postmaster General, a Secretary/Comptroller, three assessors, one Inspector of Dead Letters, and 26 post riders. The Postal Service was incidentally proceeded by the Act of August 4, 1790 (1 Stat. 178), and the Act of March 3, 1791 (1 Stat. 218). The Act of February 20, 1792, made point by point arrangements for the Post Office. Ensuing enactment augmented the obligations of the Post Office, fortified and brought together its association, and gave rules and guidelines to its turn of events. Philadelphia was the seat of government and postal base camp until 1800. At the point when the Post Office moved to Washington, D.C., in that year, authorities had the option to convey every single postal record, furniture, and supplies in two pony drawn carts. In 1829, upon the greeting of President Andrew Jackson, William T. Barry of Kentucky turned into the principal Postmaster General to sit as an individual from the Presidents Cabinet. His ancestor, John McLean of Ohio, started alluding to the Post Office, or General Post Office as it was now and again called, as the Post Office Department, however it was not explicitly settled as an official division by Congress until June 8, 1872. Around this period, in 1830, an Office of Instructions and Mail Depredations was built up as the insightful and examination part of the Post Office Department. The leader of that office, P. S. Loughborough, is viewed as the primary Chief Postal Inspector.

Managing Organizational Change (2) Essay Example | Topics and Well Written Essays - 250 words

Overseeing Organizational Change (2) - Essay Example The change may not make one fulfilled totally however it will in any case be smarter to have it at that point to not have it by any stretch of the imagination. I feel that the innovation development as spoken by Ray Kurzweil would be unimaginable. It will clear route for an authoritative culture wherein human work won't be overburdened. As said by Ray Kurzweil â€Å"Technology will consistently hurt less and advantage more†. It will prompt an environment wherein associations would be constrained to eliminate work hours requiring labor. At this moment the pattern is more towards letting individuals work after some time at that point employing more individuals. This pattern will change post peculiarity. On the negative side, human reliance on machine will build exponentially and complex. Innovation will totally impede humankind. It will be hard to persuade workers who have gotten acclimated with the old organization to adjust to the quickly developing innovation. (Kurzweil,

11.125

11.125 Instead of doing an overview of the classes I’m taking this semester, I want to spotlight a few of them because they are just. that. cool. wow. First up, 11.125: Understanding and Evaluating Education CI-H HASS 12 Units. “Subject uses K-12 classroom experiences, along with student-centered classroom activities and student-led classes, to explore issues in schools and education. Students in this course spend time each week observing pre-college math and science classes. Topics of study include design and implementation of curriculum, addressing the needs of a diversity of students, standards in math and science, student misconceptions, methods of instruction, the digital divide, teaching through different media, and student assessment.” What it boils down to is an analysis on the current state of education, with some mind-blowing observations sprinkled in. Because education is so integral to the present and future of the world, especially the public schools that educate the majority of children, many of the points on the importance of inclusion and diversity are relevant to society as well. A guest lecture from Harvard Professor Daniel Koretz provided the most recent epiphany, introducing something that might be intuitive once you think about it but really shocked me when I first heard about it. The phenomenon is called Campbell’s Law, and it states that the more any quantitative social indicator is used for social decision-making, the more subject it will be to corruption pressures and the more apt it will be to distort and corrupt the social processes it is intended to monitor. Basically, anything that is designed to quantify a process will not only be attacked by corruption, it will also begin to corrupt the process it had been created to measure. Maybe I’m just a nerd who has taken a lot of tests in her time, but this made me question everything. My driving test a few years back, for example. When I was practicing with an instructor, did she focus on being a safe driver? Yes, a bit because her life was on the line whenever I got behind the wheel, but she took me on the route that the test was going to take me on, so there would be no surprises, and I would know every tricky turn up their sleeve. That’s not how real world driving is though! It’s full of people who view traffic lights as suggestions and bikers with headphones in and helmets off. Not only was she teaching to the test, but another lesser driver was pulling into the road, because despite me having scored 100% on the driving test, I have already gotten into a (minor) accident by the ripe age of 19. In a way, I was cheating the test and subsequently corrupting the process. We are also each assigned a classroom or two at a local public school to shadow once a week. After all, it’s hard to theorize about education if you become too removed from the students experiencing it. As a sophomore, I already feel like there are so many meme references I don’t understand and lyrics of prepubescent pop stars I already can’t relate to. For example, 11.125 uses classroom.google.com because that’s what the high schoolers use, something I had never even heard of despite going to this pretty tech-savvy Institute and a similarly techy high school. At the charter school that I observe at, Prospect Hill Academy Charter School, all of their assignments are done on personal computers given to them by the district, and homework is often turned in through Google Drive. Already a struggle to stay relevant in the two years since I walked those locker-filled halls. The AP Literature English class Ive been TAing have very relevant debates on gun control and the minimum wage. Rather than reading purely classics and less relatable masterpieces (not that they dont have their merits too), the teacher has mixed in history and current events too. Its a seamless integration that shows students how relevant English is in their lives and  how present literary devices can be in everyday news. Two reflections are due by the end of the year, but they can take any creative direction imaginable. Fellow course 6’s (Computer Science majors) have written code to summarize their time in school, and those more artistically-inclined have drawn comics, ma de sculptures, and baked cookies.  I’ve now declared my education concentration with the Department of Urban Studies and Planning because of this class, a subject I had previously never considered, and I cant wait to see what the rest of the year brings. And we get snacks! Finally, some extracurricular media for those curious for more: LGBTQ+ explained. After all, the first step to inclusion is understanding (class reading). Debunking the model minority myth (a topic I’m personally invested in). For and against  technology and classrooms, a hot topic that will shape the future of education (class reading). Post Tagged #11.125 Evaluating Education #CI-H/CI-HW #HASS subjects #LGBTQ+

Alfred Wegeners Hypothesis About Pangaea

In 1912 a German meteorologist named Alfred Wegener (1880-1931) hypothesized a single proto-supercontinent that divided up into the continents we now know because of continental drift and plate tectonics. This hypothesis is called Pangaea because the Greek word pan means all and Gaea or Gaia (or Ge) was the Greek name of the divine personification of the Earth. Discover the science behind how Pangaea broke apart millions of years ago. A Single Supercontinent Pangaea, therefore, means all the Earth. Around the single protocontinent or Pangaea was a single ocean called Panthalassa (all the sea). More than 2,000,000 years ago, in the late Triassic Period, Pangaea broke apart. Although Pangaea is a hypothesis, the idea that all the continents once formed a single supercontinent makes sense when you look at the shapes of the continents and how well they essentially fit together. Paleozoic and Mesozoic Era Pangaea, also known as Pangea, existed as a supercontinent during the late Paleozoic and early Mesozoic time periods.  The Paleozoic geologic era translates to ancient life and is over 250 million years old. Considered a time of evolutionary transformation, it ended with one of the biggest extinction events on Earth taking over 30 million years to recover due to it being on land. The Mesozoic era refers to the time in between the Paleozoic and Cenozoic era and extended over 150 million years ago. The Synopsis by Alfred Wegener In his book The Origin of Continents and Oceans,  Wegener foretold plate tectonics and provided an explanation for continental drift. Despite this,  the book is received as both influential and controversial even today, due to the opposition divided amongst geologists regarding his geographic theories.  His research created a forward understanding of the technical and scientific logic before the shift was confirmed. For example, Wegener mentioned  the fit of South America and Africa, ancient climate similarities, fossil evidence, comparisons of rock structures and more. An  excerpt from the book below demonstrates his geological theory: In the whole of geophysics, there is probably hardly another law of such clarity and reliability as this—that there are two preferential levels for the world’s surface which occur in alternation side by side and are represented by the continents and the ocean floors, respectively. It is therefore very surprising that scarcely anyone has tried to explain this law.  Ã¢â‚¬â€ Alfred L. Wegener, Interesting Pangaea Facts In mythology, Hercules wrestled with the giant Antaeus, who gained his strength from his mother, Gaia.Pangea lasted over 300 million years ago  and started to break apart around 175 million years ago.The contemporary theory suggests that the Earths outer shell is broken up into several plates that move over the Earths rocky shell. This is what we know of plate tectonics today.The process of Pangaea was put together slowly over time.  In fact, it took a few hundred million years before it was formed.

The American Dream - 1921 Words

The idea of the American dream has been ever-present, since the earliest days of American history. Escaping the corruption and persecution of their homelands, migrants held great hopes and expectations that America was their promised land full of freedom and opportunity, in which any man could call into being his own rags to riches tale. Despite America’s proclamation of freedom, liberty, and justice for all, these terms undeniably hold a very different meaning among different communities. So different in fact that it calls to question what the American dream actually is. To better understand the concept of American identity, in-depth analysis is imperative to differentiate the many dimensions of Americanism, and how the adaptive definition has been substantiated among different groups of people. Even before the thought of national revolution and separation from England, establishing an American identity separate from that of their English neighbors became a high priority for early residents of the colonies. Although the idea of â€Å"Americanism† was widely recognized even by the earliest settlers, in â€Å"Who is an American? The Imagined Community in American History†, Froner suggests that throughout history, the term has had a rather fluid definition that he identified most accurately as a â€Å"state of mind†, rather than a specific context or path of action (426). He also recognizes that throughout history, a single definition has never been capable of encompassing the entirety ofShow MoreRelatedImmigrants And The American Dream1362 Words   |  6 PagesImmigrants and the American Dream In the article â€Å"The American Dream†, by James Truslow Adams in The Sundance Reader book, he stated that the American dream is that dream of a land in which life should be better and richer and fuller for everyone, with opportunity for each according to ability or achievement. It is a difficult dream for the European upper classes to interpret adequately, and too many of us ourselves have grown weary and mistrustful of it. It is not a dream of motor cars and highRead MoreThe American Dream By Kimberly Amadeo1637 Words   |  7 PagesNowadays, a large number of people migrate to the United States to work and achieve the American Dream. According to the Article â€Å"What is the American Dream?† by Kimberly Amadeo, â€Å"The American Dream was first publicly defined in 1931 by James Truslow Adams in Epic of America. Adam’s often-repeated quote is, ‘The American Dream is that dream of land in which life should be better and richer and fuller for everyon e, with opportunity for each according to ability or achievement.’† There are many peopleRead MoreAnalysis Of The Movie The American Dream 754 Words   |  4 Pages Nyreel Powell Ms. Jones American Literature 1 June 2015 The American dream in A Raisin in the Sun Have you ever had a dream and it didn’t come how you wanted it to be? Have you ever had accomplishments that you wanted to achieve but people were getting in the way of them? The four main characters in this book all have good dreams but there are people in the way of getting to those dreams or their dream is too high to accomplish. A Raisin in the Sun a play written by Lorraine Hansberry, andRead MoreSister Carrie and the American Dream1618 Words   |  7 PagesThe American Dream is surely based on the concept of â€Å"Life, Liberty and the Pursuit of Happiness† but it is above all, a matter of ambition. James Truslow Adams, an American writer and historian, in 1931 states: life should be better and richer and fuller for everyone, with opportunity for each according to ability or achievement†, which not only points towards a better standard of living for Americans but also denounces a degree of greed in the US society. Ambition not only â€Å"killed the catâ₠¬  butRead MoreGrapes Of Wrath And The American Dream1644 Words   |  7 PagesThe idea of the American Dream is ever changing depending on the person and the time of life that person is in. Although the main ideas of the American Dream remain the same to be educated, economically sound, healthy, to have a family, and equal rights. Many great films and works of literature were created to show case all the different ideas people have for their American Dream. The film â€Å"Grapes of Wrath† directed by John Ford and the poem â€Å"I Will Fight No More Forever† by Chief Joseph, both depictRead More Destruction of the American Dream Essay2145 Words   |  9 PagesDestruction of the American Dream I’ve talked about it in the past, the destruction of the American Dream. Always, there have been papers, writings, and thoughts that quantify a particular section of its ultimate demise, be it due to money, education, or sexuality. Maybe the destruction cannot be viewed as a singular event or cause. Perhaps instead it must be examined as a whole process, the decay and ultimate elimination of a dream. Self destruction, if you will†¦ Mr. Self Destruct Read MoreSuccess As One Of The American Dream1137 Words   |  5 PagesApril 2015 Success as One of The American Dream When we hear the word â€Å"success†, we often think of wealth and money. To some people, the embodiment of being success is earning a lot of money. In fact, the concept of success is primarily based on how much money a person earns. However, each person views the definition of success differently. One way to define success is something that has more to do with flash than it does with substance. John Wooden, an American basketball player and coach viewRead MoreJim Cullen And The American Dream2081 Words   |  9 Pages The American Dream, as defined by Cullen, is starting your goal off with a little and ending with more; it s like a business, you invest in it in order to gain more money. Usually, people will define the American Dream as being able to achieve your goal because everyone is offered opportunities. 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A Paper On Customer Satisfaction Free Essays

Marketing Is an organizational function and a set of processes for creating, communicating and delivering values to customers and for managing customer relationships In ways that benefit the organization and its stakeholders. These values are related to an economic dimension and the psychological dimension of the said marketing definition. The same dimensions speak about perceived price through transaction values and cognitive and affective influences on brand choice and affective influences. We will write a custom essay sample on A Paper On Customer Satisfaction or any similar topic only for you Order Now This definition of marketing leads to the importance and critical roles of customers perception of corporate Images and reputation leading to customer satisfaction as an Intermediary to customer loyalty. This Is done In relevance with the belief and fact that customers are the primary ‘assets’ of a market and not the product itself. With customers being satisfied, or if customers show a high level of satisfaction then only can the market for the particular product grow. This in turn can lead to customer loyalty and loyalty intention. What is Customer Satisfaction? Customer Satisfaction Is said to be able to Increase product sales and bring about fulfillment response. It is a Judgment that a product or service feature, or the reduce itself, provided or is providing a pleasurable level of consumption-related fulfillment including levels of under or over-fulfillment. † It is the degree of experience that a customer receives from a good or service provided by a market. Thus ‘Customer Satisfaction’ is the measure of this degree of experience or pleasure of customers measured by the number of repeated customers who repeatedly use the goods or service. It is also seen that customer satisfaction leads to the customers being loyal to the product or service thus in return be loyal to the particular brand of the product. It can also be used as a measure of loyalty intention. Oliver(1997) defined customer’s loyalty as â€Å"a deep held commitment to rebury or re-patronize a preferred product or service consistently in the future, thereby causing repetitive same brand or same brand-set purchasing, despite situational influences and marketing efforts that have the potential to cause switching behavior. Loyalty then is the intent or the customer’s behavior to rebury the same product or service from a particular source (thus linking to a brand) because of the satisfaction that he or she achieved from using the product/service repeatedly. Why is Customer Satisfaction Important? Talking about customer satisfaction, one must understand why customer satisfaction is important. In asking that question the following reasons come up based on research. The main point is because customer satisfaction as a measure of loyalty intention and customer retention is a leading indicator and a point differentiator. Studying customer satisfaction or performing customer satisfaction surveys yields a better understanding of customer lifetime value and reduces customer churn. In saying so, keeping and making old customers satisfied is a lot cheaper than acquiring new ones. Making customers happy reduces negative word of mouth for the product or service and thus doesn’t affect the product or service negatively. On the other hand, with satisfied and happy customers word of mouth would enable an acquisition of many more other customers who can then be transformed to satisfied customers and then into totally satisfied customers. Retaining customers who are satisfied isn’t much of a problem, it is those customers who often have problems with the products or services offered that needs to be looked into. Suppose if a ‘satisfaction’ survey is carried out on a particular product, and the result gives a list if any customers who are not satisfied with the product or who gives a low rating for the product; then one must look into how and why they are unsatisfied with the product. One can keep a watch list on these customers and follow up with different queries so as to determine why they are not satisfied. In knowing this, the brand can know the actual number of people who have intent of repurchase and of those who are actually loyal to the brand. The main difference between competitors in a market is their ability to retain and satisfy those customers who continue to be with them. Bringing customer satisfaction as a main strategy or a core point of action for a brand can be a detrimental factor for two or more competitors offering the same service or product. Take for example Competitor A and Competitor B both offering Product X. A customer C would go for either of the competitor’s Product X if C would have received feedback from another customer (say D) if D would have given a positive feedback to given a positive word of mouth feedback to C of the Product X from Competitor A if the competitor A had offered or given a high level of satisfaction to the customer D. Thus the main differentiating factor for C for choosing product X from A and B would highly depend on the recommendation from D. This is what is meant by acquiring new customers and retaining old ones based on customer satisfaction. Studies have shown that totally satisfied customers are more loyal to a brand than Just satisfied customers. The Customer Lifetime Value (CLC) which can yield profit from a customer based on prediction of spending of the customer on a particular product or service is different for totally and Just satisfied customers. Just satisfied customers can and eight defect to other products or services and have a lower CLC. This is because with just satisfied customers, chances of new products from competitors who offer better services and benefits might make them shift from their regular brand and products. This can be attributed to the effect of the new product attributes that wooed them to shift or because of the lack of retention capability of the current brand. In the case of totally satisfied customers however, a new product or service with better offers and benefits than the current brand isn’t enough to deter them to take a shift. This might be due to the high loyalty they have towards their current brand because of their high levels of satisfaction they achieved from using the product or service or because of the brand’s capability to retain them by incorporating customer satisfaction strategies in their business plans. Thus we can see that Just satisfied customers are willing to shift to other products more readily than totally satisfied customers. Markets should be able to distinguish between these two and formulate strategies to convert Just satisfied to totally satisfied customers which can raise the Customer Lifetime Value and thus increase profit. Consistency as a Customer Satisfaction Tool For a brand to be able to retain customers and to make them satisfied and happy, consistency is one of the major routes in achieving total customer satisfaction. The consistency that the paper talks about is the consistent satisfaction of a customer and its measure of relation to the overall sum of customer satisfaction over a period of time. This is in contrast to the measure of a five point scale satisfaction survey of individual customers. In measuring this satisfaction consistency, we measure the attestation levels of an individual customer for a particular product or service provided by a certain brand over their continued use and repurchase of the product or brand. This gives us a better understanding of the customer’s response to the product or service though out the customer lifetime value. With increasing use of the product the customer can either be satisfied, totally satisfied or be frustrated with the product. This study based on consistency can then be translated into strategies or plans to enable the brand to retain the dissatisfied customer, convert the Just testified and improve the totally satisfied customer. Throughout the customers’ lifetime with the product the brands consistent work to provide them with excellent and effortless service and a consistent support mechanism can ensure maximum customer satisfaction. However not all brands can offer and deliver the same. Having a positive customer-experience emotions- encompassed in a feeling of trust-were the biggest drivers of satisfaction and loyalty in a majority of industries. Consistency with customers in relationships, services and relations is important to forge trust brands’ customer pool. A company’s brand is driven by more than the combination of promises made and kept. It is also critical to ensure customers recognize the delivery of those promises. This requires communicating and key messages that consistently highlight delivery and themes. In this case customer’s perceptions and views of the brand are reinforced. This in turn generates goodwill in the minds of the customers thus leading into a satisfaction level though the communication of these fulfilling promises and on time market communications to reinforce experiences. Relationship between Price and Satisfaction Say a customer A was traveling and had to stop to stay for a night. The hotel that he stayed charged him an exorbitant amount as the room rent and other charges and this caused A to be upset and thus dissatisfied with the hotel. But because of the urgent requirement he had to put up with it. But in staying at the hotel he found out that the overall service of the hotel, the staffs and the facilities provided were much more than he anticipated. When asked to rate the hotel he gave it a ten out of ten. This is an example of how price can be related to satisfaction. But this is not the case with most products and services. Customers often expect good sales and services when they pay a hefty price for a product. If the product performs they are more likely to continue the use of the same product and recommend the same to others. The opposite is the case if the product doesn’t meet the necessary requirements the customer had in mind while paying for it. If that’s the case, a sure negative response from the customer via word of mouth would go to others, thus making the brand lose out on a potential customer while not retaining a customer. Thus customer satisfaction and price has a direct negative relationship and impact on customer attention. This is regardless of satisfaction with the service experience or reward programmer membership status. This also shows the price sensitivity of customers in relation to being satisfied with a product or service. Achieving Customer Satisfaction As customer satisfaction is an important factor for brands, companies and the market, plans and strategies must be included to achieve the same. This part of the paper will give a simple layout on how to achieve customer satisfaction. Since the business or the market continues to exist because of the customer, the customer should be made the first priority. This is in accordance to what was said at the beginning of the paper where customers where declared as assets of a market. If customers are unhappy and uncaring for a product or service; chances are they have already made up their minds to shift to another. They also are highly capable to spread negativity about the same product or service via word of mouth. A â€Å"Can-Do† attitude by sales executives and the staffs in general can go a long way to making customers happy and satisfied. Inconvenience caused by the staffs and personnel at a retail shop or outlet can cause a very long lasting negative impression on the minds f the customers. The lesser the complaints received, the more highly the customer is satisfied with the service. Communication with customers also offers a great platform in creating relationships with them and building trust in them. Also communication about the services and products provided by the brand to increase the knowledge of the customer is an ideal way to retain customers. If the full quality and service of a product and the extent to which the product or service can be used is made known to customer gets about the product or service, the more highly it can affect his/her purchase decision again and again. This can then lead to customer retention and satisfaction. Timing is also one of the basic factors that can lead to customer satisfaction or dissatisfaction. On time deliveries, sales and services, and deadlines are real time factors influencing customer satisfaction. Uncertainty and lack of confidence with customers are negative points on the customer’s mind. Your customer expects prompt, courteous service. When asking for service help, your customer should never have to make a second call. Establish clearly defined and attainable service standards using the input of customers and employees. Ensure hat those standards are thoroughly understood by employees and promoted to customers. Put the standards into practice through employee reward programs that establish and recognize excellence in service. Research into competitors actions to improve your own goals and improve your own techniques and services. Remember that the customer is the markets’ everything. Complains must be listened and taken into account. Positive solutions must be encouraged along with politeness, compliments and enthusiasm. You are the company that the customer sees. The customer is always evaluating you, so offer a better service than your competitors ND always show interest in the customer. Conclusion In concluding we can see that although there are customers who will always buy and purchase a product or service because of needs and requirements; totally satisfied customers are hard to find. Retaining Just satisfied customers also is a hard process since it entails a lot of work and research into why there can be a shift even when they are satisfied. Customer satisfaction is thus seen as not Just a unit of measure for brands and markets to calculate their profits and revenues but is seen as an important factor for marketing strategies and plans. This is because the more satisfied the customers are, the more loyal they can become and the more loyal they become the more benefit the brand and the market can achieve from them in terms of profit and revenue. The results of the study shows that the markets offering different products and services should concentrate on customer satisfaction as it plays an important role in retaining customers which are the â€Å"Assets† of any market. References 1. Enhance Plus; â€Å"Why is Customer Satisfaction Important? † 2. â€Å"The effect of price on return intentions: Do satisfaction and reward programmer membership matter? How to cite A Paper On Customer Satisfaction, Papers

Divorce A Life Changing Experience Essay Example For Students

Divorce A Life Changing Experience Essay Divorce: a personal life changing experience With this ring I thee wed. For better or worse, for richer or poorer. Traditionally, two people speak these words on their wedding day, the day that two become one, the day that two people begin a life together and share an unbreakable union. This may be so in some cases but not all. Divorce among Americans is rampant. In society today divorces are as common as marriages themselves. Couples meet, date, fall in love, marry, and have children and then one day: Wham! Something is just not right with the relationship anymore, so they opt for the easy way out, the big D. They get a divorce, is this really the easy way? The legalities and dissolution of the union may be easy and painless, but what about the emotions that are still in tact? Although a divorce may be hard on the adults involved, what about the children? What happens to the kids of these broken marriages? Some parents who are going through a divorce wonder what the effects of their decision to dissolve the marriage will be on the children. Parents worry that their divorce will cause their children emotional problems that will last a lifetime. These worries are not unsubstantiated. Depending on the reasons that led up to the divorce the effects can vary. Being a product of a broken home, and having my own child which is also a product of a broken home I can relate personally to the lasting effects that divorce has on a child. My family consists of five children, which today is considered a large family. Of the five I am the youngest by six years. My parents were married for twenty-eight years before they decided that divorce was the only solution. I was fourteen years old and the one child that suffered the most emotional damage. Because of the many years my parents were married and the wide age difference between my siblings and myself I was the only child still living at home with my parents. The day my dad decided to move out was the day my life changed forever. My parents did not discuss their reasons for the divorce with me, they didnt have to, and I knew the reasons. I had lived the reasons for as long as I was old enough to remember. The arguments, the name calling, the accusations, the past threats to move out. I was well aware of the reasons. Although there was never any physical violence there was enough screaming and yelling to make up for it. Usually, my mother started most of the arguments; my dad is a quite man. My mother could never let anything rest she loved to argue. It didnt matter if it was money, family, jealousy, or the color of the clouds in the sky that particular day; she just loved to bitch. Then one day my dad had enough and he left. Let me go back up and say that my dad was not perfect by any means. He was a hard worker and a good provider and he loved my mother and us. But he also allowed my mother to always be in control of the household, the finances and the discipline. My mother resented him for this and when things went wrong she wanted to blame him for his lack of input. Anyway, the day my dad moved out was a day of mixed emotions, I felt like the largest weight in the world had been lifted off of my shoulders and at the same time the sadness that I felt was just weighing me back down. I was so glad my dad was finally going to take a stand and stop the arguing but I was so sad that he was going to have to leave to do it. I blame my dad for taking the easy way out and I blame my mom for allowing it. I blame society as a whole for commercializing divorce on a level that allows parents to choose it as if it were the only option. Li & Fung: Internet Issues Essay Because of these things this is how I have spent the last twenty years of my .